30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee because we want you to feel confident shopping with sugar tease.
If you are not satisfied with your order, your item arrives damaged, or for any reason you would like to request a return or refund, please contact our support team and we’ll be happy to help review your situation.
Return Policy
At sugar tease, your satisfaction and safety are very important to us. We aim to make the return process simple and fair while also maintaining proper food safety and hygiene standards for all customers.
Buy with Prime® Returns
Orders placed using Buy with Prime include a 30-day free return policy, managed directly through Amazon’s Buy with Prime system.
Returns can be initiated using the link provided in your Buy with Prime confirmation email or through your order page.
You’ll select a return method and receive a QR code for easy drop-off.
Once the item is scanned by the carrier, your refund is automatically processed.
Food Safety Note:
Because our products are edible items and sealed for customer protection, some opened products may not qualify for return. However, if there is an issue with your order, damaged delivery, or any concern regarding your purchase, please contact us so we can assist you directly.
Standard Returns (Non–Buy with Prime Orders)
Standard return requests should be made within 30 days of your order date.
To start a return, please contact us via:
Live chat on our website
Email: support@sugar-tease.com
The Contact Us form on our website
Please include your order number and the reason for the return.
We respond within 24 hours with next steps.
If your order arrived damaged, incorrect, or there is any issue with your purchase, we encourage you to contact us and we’ll do our best to make it right.
Exchanges
We’re happy to help if something isn’t right.
If your item arrives damaged, defective, or there is a problem with your order, please contact us and we’ll gladly assist with a replacement or exchange when applicable.
Refund Timing
If you haven’t received your refund yet:
Please check your bank account again.
Contact your credit card provider, as processing times may vary.
If you still need help, please reach out via live chat, email, or the Contact Us form. We respond within 24 hours.
Food Safety & Hygiene Commitment
sugar tease takes food safety and customer satisfaction seriously.
All products are packaged and sealed for freshness, hygiene, and customer protection.
If you experience an issue with your order, damaged shipping, or concerns about your purchase, please contact us first so we can review the situation and help find the best solution possible.
Need Help?
If you have any questions, concerns, or need additional information, we’re always happy to help.
Contact us via:
Live chat on our website
Email: support@sugar-tease.com
The Contact Us form on our website
Our support team responds within 24 hours.
