30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all eligible purchases.
Refunds are available for unused products with the safety seal, protective film, or packaging fully intact and unopened. This policy helps us maintain the highest food safety standards for all customers.
Return Policy
At sugar tease, your satisfaction and safety are very important to us. We want you to feel confident when shopping with us, while also maintaining the highest food safety and hygiene standards.
Buy with Prime® Returns
Orders placed using Buy with Prime include a 30-day free return policy, managed directly through Amazon’s Buy with Prime system.
Returns can be initiated using the link provided in your Buy with Prime confirmation email or through your order page.
You’ll select a return method and receive a QR code for easy drop-off.
Once the item is scanned by the carrier, your refund is automatically processed.
Food Safety Note:
Because our products are food items and carefully sealed for your protection, we’re unable to accept returns if the protective bag has been opened or the protective seal or film has been removed. This applies to all Buy with Prime orders and helps ensure that opened products are never resold.
Standard Returns (Non–Buy with Prime Orders)
Standard returns must be requested within 30 days of your order date.
To start a return, please contact us via:
Live chat on our website
Email: support@sugar-tease.com
The Contact Us form on our website
Please include your order number and the reason for the return.
We will respond within 24 hours with next steps.
For safety reasons, opened or unsealed products are not eligible for return or refund.
Exchanges
We’re happy to help if something isn’t right.
Exchanges are available only for items that arrive defective or damaged. Please contact us using the Contact Us link at the top of this page, and we’ll assist you promptly.
Refund Timing
If you haven’t received your refund yet:
Please check your bank account again.
Contact your credit card provider, as processing times may vary.
If you still need help, please reach out via live chat, email, or the Contact Us form. We respond within 24 hours.
Food Safety & Hygiene Commitment
sugar tease takes food safety seriously.
All products are sealed with protective packaging to ensure freshness and hygiene.
Returns and refunds are accepted only for unused, unopened items.
If the protective bag is opened or the safety seal, film, or packaging is removed or damaged, the item is not eligible for return or refund, regardless of order type (Buy with Prime or Standard).
If your item arrives damaged during shipping, please contact us immediately so we can arrange an exchange.
Need Help?
If you have any questions, concerns, or need additional information, we’re always happy to help.
Contact us via:
Live chat on our website
Email: support@sugar-tease.com
The Contact Us form on our website
Our support team responds within 24 hours.
